Shipping policy
Shipping Costs
- USA 5.99 USD
- International 9.99 USD
- Puerto Rico 19.99 USD
Free shipping for all orders above 99 USD
Shipping Range
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Delivery Area: We currently ship Worldwide.
- Future Expansion: We are considering expanding our delivery areas.
Order Processing Time
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Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
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Cut-off Time: Orders placed before 22:00 (GMT-5) EST (Eastern Standard Time) New York will be processed the same day; those placed after will be processed the next business day.
- No Shipping Days: Orders are not processed on weekends or public holidays.
Delivery Time
- Estimated Delivery: Orders typically arrive within 7-10 business days after processing, depending on the destination.
Shipping Process
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Courier Services: We use reliable carriers such as DHL, and FedEx for all shipments.
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Tracking Information: After your order is shipped, you will receive an email with tracking details.
Lost or Damaged Items
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Damaged Orders: If your order arrives damaged, please contact us within 48 hours to initiate a resolution.
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Lost Orders: If your order is lost, please reach out to us immediately for assistance.
Returns
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Returns Policy: For detailed return instructions, please refer to our Returns Policy.
Taxes and Duties
Please keep in mind that your local customs office may charge taxes or duties when your package arrives in your country. These fees are not included in your order total and will be your responsibility to pay. If you’re not sure about possible charges, it’s a good idea to contact your country’s customs office for details.
Important Notice
Casten Roma is not responsible for delays caused by customs inspections or clearance processes in the destination country. The release of your package is entirely up to customs, and unfortunately, we do not have control over their timelines.
Thank you for choosing Casten Roma. We strive to provide a seamless shopping experience from start to finish.